Return/Exchange

Returns

 

I want people to flaunt this collection. So if it's less than flauntable, and it doesn't make you feel empowered, please let me know! I believe in win:win situations. This collection is made by printing on demand, which means it's made fresh to order so the processing and shipping times do take a little longer than big companies with warehouses. I'm also just one human building this empowerment initiative so I am using a third party for shipping. However, please rest assured that an item will qualify for a replacement or refund under the following situations:

 

You received the wrong item/wrong size/wrong address(different from provided information)/damaged item(the damage can be seen clearly).
1.Wrong Garment: Received a wrong garment brand.
2.Wrong Item: Received a wrong product type.
If we sent the wrong order, customers are allowed to keep that order at their own disposal.

Replace or Full Refund

Low printing quality and wrong position of printing.

1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and do not represent the quality shown on models.

2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Reversed: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable and the initial design is distorted. 

3: Peeling Print: Print coming off in pieces.

4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeably different from the artwork.

Replace or Full Refund

The actual product is quite different from the announced size: the actual product is more than 1-3cm bigger or smaller than the announced size chart.

Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart included, which more than 1-3cm bigger or smaller.

Replace or Full Refund

The actual product is quite different from the announced color.

Coloring Issue: The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. 

Replace or Full Refund

Quality can not satisfy customer’s requirements.

1: Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper. 

2: Stains:Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.

4: Underbase Issue: White underbase visible either on the edges or on the print.

Replace or Full Refund

The product is out of stock

If customer place an order but the product is out of stock and we haven't noticed customer in advance.

Full refund+compensation
of 10% product price

Logistics guarantee under normal conditions

1. Parcel is lost during shipping.

2. Logistic is not updated for 30 days.

Replace or Full Refund

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.

 

Fulfillment is guaranteed. To provide customers better experience, once an order is placed, we guarantee fulfillment time.

Category

Average production time

Production time commitment

Logistics upgrade to advanced (note 9)

Logistics  upgrade to DHL express （note 10）

Logistics  upgrade to DHL express  and 20% product payment/full refund and 50% product payment(note 11)

Men's polyester clothes

2-4 days

7 days

shipping time between 8-12 days

shipping time between 13-17days

shipping time over 18 days

Women's polyester clothes

Shoes 

5-10 days

14 days

shipping time between 15-19 days

shipping time between 20-24days

shipping time over 25 days

Premium Cotton clothes

Accessories

1. The fulfillment policy mentioned above just for orders placed online, for orders placed offline, two days will be added on the fulfillment time commitment. Related logistics upgrade policy also add two days.

2. Fulfillment time refers to the time of production and delivery.

3. Orders are processed between 9:00 to 16:00( UTC+8). If customers place the order beyond that period, the production time is calculated from next 10:00AM.

4. Fulfillment time commitment includes weekend, but not Chinese public holidays, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.

 

7. If an order includes different categories products, Yoycol’s production time depends on the products which have the longest production time.

9. Supplier will return the corresponding logistics price gap between advanced shipping and DHL express.（The maximum compensation standard is 50% of the customer's total payment）

10. Supplier will return the corresponding logistics price gap between standard shipping to DHL express.（The maximum compensation standard is 50% of the customer's total payment）

11. Supplier will return the corresponding logistics price gap between standard shipping to DHL express and and 20% product payment/full refund and 50% product payment.

12. This fulfillment time commitment does not apply to the following conditions：

①If an order is placed for over 30 pieces same product.

However, as a product-customized company, the supplier is not responsible for the lost caused by some circumstances. Supplier has the right not to assist in providing after-sale service, including but not limited to the following situations.

Customer entered wrong shipping address/size or color.

No replace or refund

Claim is submitted past the two weeks deadline after the product had been received.

No replace or refund

The color has only a slight variation between mock up and design. 

No replace or refund

Damaged or deformed product--- Product is damaged or deformed by customers

No replace or refund

Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers;

No replace or refund

Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcels.

No replace or refund

The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.

No replace or refund

Because of shoes' different material, and different monitors’ display color, the real object color will have a very slight deviation from the mock up provided by the customer.

No replace or refund

If you have an issue with the products or anything else on the order, please contact me at heydaniellegreen@gmail.com.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1.the supply of goods that are made to the consumer's specifications or are clearly personalized;

2.sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

therefore supplier reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.